Please review the following health and safety information before your VR experience.
Our staff is here to ensure your visit is safe, comfortable, and enjoyable.
Health & Safety Notices
! Required Reading
General Health Advisory
Virtual reality experiences can cause motion sickness, dizziness, nausea, or disorientation in some individuals. If you have a history of epilepsy, seizures, heart conditions, inner ear disorders, or any neurological condition, please consult your physician before participating. Do not enter the experience if you are feeling unwell, fatigued, or have consumed alcohol.
! Photosensitivity Warning
Flashing Lights & Strobing Effects
This experience contains flashing lights, strobing effects, and rapidly changing visual sequences that may affect individuals with photosensitive epilepsy or light sensitivity. If you or someone in your group is photosensitive, please speak with a staff member before entering. Participation is at your own discretion.
Pregnancy Advisory
Pregnant Guests
We strongly advise against participation during pregnancy. The immersive nature of VR — including movement simulation, visual intensity, and headset use — may cause discomfort or disorientation. We encourage expectant guests to enjoy the experience from our dedicated viewing area alongside their companions.
Age Restriction
Age Requirements by Experience
Free-Roaming VR Experience:
Children under the age of 12 are not permitted in the free-roaming VR experience. The physical demands of the environment, combined with headset sizing and spatial awareness requirements, make this experience unsuitable for younger children. Guests aged 12 and older are welcome, with children under 18 requiring a parent or guardian present.
Seated VR Experience:
A seated VR experience is available and open to younger children. However, headset use is not recommended for children under the age of 8 due to potential impacts on early visual development and headset fit. Parents and guardians are responsible for determining what is appropriate for their child.
Your Comfort During the Experience
During the Experience
Need Help? Raise Your Hand
If at any point you feel uncomfortable, dizzy, or need to stop, simply raise your hand and a staff member will come to you immediately. You do not need to remove the headset yourself — our team will guide you through it safely. There is no need to feel embarrassed; your well-being always comes first. You may exit the experience at any time
Seating & Viewing Options
Support Seating Inside the Experience Room
Extra seats are available within the VR space for guests who need to step back, take a break, or recover from any discomfort mid-session. Staff will assist you to a seat immediately upon request.
Companion & Observer Seating
Guests who prefer to watch rather than participate are warmly welcome. Dedicated seating is provided so you can enjoy watching your friends and family experience the adventure without joining the VR simulation yourself.
Accessible Accommodations
All seating areas — including observer areas — are accessible. Please let a staff member know if you require any additional assistance before or during your visit.
Wheelchair Assistance
The exhibition is outfitted with ramps, and all entrances and exits are designed with a wide enough space for manual wheelchairs, canes, walkers, or alternative manual mobility devices. Please note: Motorized wheelchairs are not permitted as they can damage our floor-mounted equipment.
Complimentary wheelchairs are available for guests who require mobility assistance during their visit. Please speak with a staff member upon arrival to request one. Wheelchair availability is subject to availability on a first-come, first-served basis, and we recommend notifying us in advance if possible so we can best accommodate your needs. We are committed to making the experience accessible and enjoyable for every guest
Accommodations for Deaf/Hearing Impaired
You can still do the experience with hearing aids, but it will not be possible to link them to the headphones. The experience doesn't offer subtitles.